Methods of ordering your Repeat Prescriptions

  • Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
  • NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
  • SystmOnlineClick here to use our online system
  • By repeat slip or on paper – You can drop your repeat slip in the prescription box

Please Note

Please note that requests for Repeat Prescriptions cannot be taken over the phone. 

Prescriptions that are to be collected from the Cowfold Medical Group without the medication being dispensed will be ready for collection after FIVE FULL WORKING DAYS from the time of the request. If you have a query about your medication, please contact the surgery and speak to a member of the Dispensary Team.


  • MONDAY – 8.00-6.30PM
  • TUESDAY – 8.00-6.30PM
  • THURSDAY – 8.00-6.30PM
  • FRIDAY – 8.00-6.30PM

Cowfold Medical Group is a dispensing practice to any patient who lives more than a mile from a chemist. If you live within one mile of a chemist, the law states that you must be a “non dispensing” patient and you will have to take your prescriptions to a chemist.

If you are a non dispensing patient, once the prescription has been signed it can be collected or sent to a local nominated pharmacy, or posted to the patient with a stamped addressed envelope.

If it is more convenient for you to collect your medication from Partridge Green Surgery, please note that Partridge Green Surgery closes at 1pm every day.

There are repeat prescription forms in the entrance foyer at Cowfold Surgery, please write your request on the form and post it in the green prescription box also located in the entrance foyer.

Please allow FIVE full working days, excluding weekends and Bank Holidays, for your request to be processed where we are dispensing your medication.

A member of the Dispensary Team will text you when your medication is ready to collect, please do not telephone the surgery.

HRT Pre-Payment Certificate

From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).

The HRT PPC will be available to buy in one single payment online at, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

Non-Prescription Medication

Guidance has been issued by the NHS on medical problems which are no longer being treated with prescriptions. Patients are being asked to go to the supermarket or their pharmacy to find an appropriate over-the-counter treatment.

  • Acute sore throat
  • Conjunctivitis
  • Coughs, colds and nasal congestion
  • Cradle cap
  • Dandruff
  • Diarrhoea (adults)
  • Dry eyes/sore tired eyes
  • Earwax
  • Excessive sweating
  • Haemorrhoids
  • Head lice
  • Indigestion and heartburn
  • Infant colic
  • Infrequent cold sores of the lip
  • Infrequent constipation
  • Infrequent migraine
  • Insect bites and stings
  • Mild acne
  • Minor burns and scalds
  • Mild cystitis
  • Mild dry skin
  • Mild irritant dermatitis
  • Mild to moderate hay fever
  • Minor conditions associated with pain, discomfort and fever (e.g. aches and sprains, headache, period pain, back pain)
  • Mouth ulcers
  • Nappy rash
  • Oral thrush
  • Prevention of tooth decay
  • Ringworm/athlete’s foot
  • Sunburn
  • Sun protection
  • Teething/mild toothache
  • Threadworms
  • Travel sickness
  • Warts and verrucae

Prescription charges

These charges apply in England only.   In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.90
  • 3-month PPC: £32.05
  • 12-month prepayment certificate (PPC): £114.50

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

A Guide to 28-Day Prescribing

What is the reason for 28-day prescribing?

28-day prescribing is recognised by the NHS as making the best possible balance between patient, convenience, good medical practice and minimal drug wastage

What does 28 day prescribing mean for you?

When you are being prescribed a repeat medicine your doctor prescribes enough of each medicine to last you for 28 days. For example, if you are taking 2 tablets a day you will receive 56 tablets, 3 tablets a day 84 tablets, 4 tablets a day 112 tablets etc.

Are there any exceptions?

A few medicines are packaged in a manner that makes them unsuitable for 28-day prescribing. Examples include some inhalers, insulin vials, oral contraceptives and hormone replacement therapy. There will also be some occasions when we need to prescribe more medication, for example if a patient is travelling abroad.

What are the benefits of 28-day prescribing?

You will always start (and finish), the container of each medicine on the same day of the week.

In this way, it will be easier for your doctor to review all of the repeat medicines you are taking and to see if you might be having problems with any of your medicines.

Companies already manufacture a large number of medicines in 28 day ‘calendar packs’ that show the day of the week on the packaging. This packaging allows you to check and monitor that you have taken your medication each day. These packs also have patient information leaflets inside and ideally the pack should not be broken into as they are designed to be supplied with this information included.

28-day prescribing reduces the amount of medicine which is wasted when medicines are stopped or changed by doctors.

It will also reduce the likelihood of needing to make an emergency request if you run out of a medicine.

What about cost?

More details can be found on the NHS Website at

Enquiries and Comments about 28-Day Prescribing?

If you have any questions about 28 day prescribing or have any comments on the

Content of this guide, then please contact our Dispensary Manager on: