Our Appointment System

Please call at the reception or telephone during office hours only. 

ROUTINE appointments or queries about results, please avoid telephoning between 08:30 and 11:30.  It is usually much easier to telephone the surgery after 11.30a.m.

URGENT ON THE DAY appointments please telephone the surgery from 8.30am. When you call we will ask you what you need help with. We will use this information to choose the most suitable doctor, nurse or health professional to help you.

We are now fortunate to have a nurse practitioner who can see many conditions previously only seen by the doctors. So that they can direct you to the most appropriate clinician the receptionists will be asking you for details about why you want to be seen.

If you need help with your appointment please tell us:

If you would prefer to consult with the doctor by telephone or face-to-face.

If you need an interpreter

If you have any other access or communication needs

Telephone Advice

The doctors and nurses are happy to give advice over the telephone for problems which do not require an appointment or visit.  It is helpful to let the receptionist know your details.  The receptionist will ask for a contact telephone number where the doctor can ring you back when available. 

Please note that reception staff are not medically qualified and are unable to give you medical advice. 

Please do not phone before 08:30 or after 18:00 if your call is not urgent.  If the doctor is unavailable you will be asked to leave a message.  If your call is of an urgent nature your call will be passed to a doctor. Calls may be recorded for training purposes.

Non-urgent advice: Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call the practice to cancel your appointment:
01403 864204

Or use SystmOnline to cancel an appointment online.

Dental Services

GP services are not equipped to deal with dental problems. If you are registered with a dentist, please contact the service for advice. If you do not have a dentist, please contact NHS 111 by dialling 111 for further advice and information on services available in your area.

For emergency dental issues, please contact your dentist or follow the link: Emergency Dental Service Sussex

Evening & Weekend GP Appointments

A new weekend and evening GP service has been commissioned through Alliance for Better Care (ABC) to provide additional access to primary care services.

New GP Hubs will be operating in Mid Sussex which will offer pre-bookable GP appointments for patients registered with a practice in Mid Sussex.

Weekday evening appointments are being offered from Dolphins Practice in Haywards Heath and from Cuckfield Practice. Saturday appointments are available in Burgess Hill. 

You can book an appointment by contacting Cowfold Surgery in the normal way during our opening hours.

GPs working at the Hubs will be able to access your medical records.

In order to book an appointment you will need to give your agreement to this at the time of booking.  

Home Visits

Home visits are only for those too ill to come to the surgery or housebound patients. When a home visit is necessary please telephone before 10:30.

Please give the receptionist your name, address, telephone number, age and brief details of your illness.

Our receptionists are trained and bound by the same rules of confidentiality as the doctors and nurses.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

SMS / Text Message Consent

Do you consent to Text messages?