Violent or Abusive Patients

We all have our bad days, and when we feel ill we may feel down and a little more irritable than is normal.  All our staff are here to help you.  Reception staff are following procedures that help the practice to function efficiently.

Staff have the right to work in a safe and secure environment and we as employers have the legal responsibility to provide that safe and secure environment.

The practice will not tolerate:

  • verbal abuse to staff which prevents them from doing their job or makes  them feel unsafe
  • threats of violence or actual violence to a GP or a member of his or her staff

The GPs have the right to remove with immediate effect any patient who behaves in the above manner.