Urgent Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have to review how we handle these requests in order to provide safe and consistent service to all our patients. Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administrator staff time.

If you ask for an urgent repeat prescription. you will need to give the reason for your request.

The majority of repeat prescriptions are non-urgent and will be processed through the normal prescription process. Please make sure that you request any medication before you run out, prescriptions take up to five working days to process.

You can request your authorised repeat medication:

-On-line, anytime day and night. (Contact reception if you need your login details.)

-By post or dropping the request anytime in our post box.


If you have seen a hospital clinician who has requested a medication to be prescribed by your GP this will be carried out through the normal prescription process (up to five working days.)

We will not issue urgent prescriptions for items that can be bought over the counter.

It is your responsibility to ensure that you request any medication seven days before you run out.

It will be down to the GP's discretion as to whether the request is urgent or not.

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